Client Success Manager Fintech / all genders

Would you like to be part of our success? As Client Success Manager Fintech (all genders) you will be part of our international team. Take responsibility for continually providing value to our customers.

Elinvar enables asset & wealth managers to digitalize their business models by providing a comprehensive Platform as a Service. This includes applications for core processes as well as third party connections. Our partners profit from the combination of leading technology and the optimal regulatory setup as we hold all necessary BaFin licenses. With this comprehensive approach, we create the unique opportunity for our partners to go digital in one step and to utilize state of the art analytics to create individualized solutions to the benefit of their clients.

As a member of our Client Service Desk, your primary responsibility is to cover Elinvar’s partners on a daily basis, managing requests and queries in a timely and professional manner and to give proactive advice on new features, developments and functionalities. You will build your knowledge of the product, our technology, and the wealth management industry, to advise our customers and partner proactively on new features, functionalities and development. Integrating with the partner relationship management team, you will collaborate closely with product management and technical support teams to continuously develop and improve how we deliver to and support our clients.

What will keep you challenged

  • Developing and nurturing an effective relationship with Elinvar’s customers and partners
  • Taking ownership of external communications when support issues arise
  • Contributing to process optimisation / keeping a lookout for ways to automate and measure
  • Becoming an expert on the product, front to back
  • Ensuring a steady progression of tickets through the support process, with a focus on high-quality resolution
  • Assigning highest priority issues to the correct department
  • Proactively informing our partners on new features available on the platform

What we are looking for

  • Previous experience in a customer support/operations/sales support/back office role in the financial sector or in technology
  • Understanding and experience in asset & wealth management industry, especially order execution is highly welcome
  • Excellent attention to detail and a passion for process
  • Strong client-facing communication skills with a focus on clarity and achieving understanding
  • Excellent time management and judgment with the ability to juggle multiple competing priorities effectively
  • A desire to take responsibility for delivering outcomes for our partners and their customers
  • Excellent written and verbal communication skills in German and business fluent in English, other European languages considered a plus

What will keep you happy

  • Open corporate culture without dress code, with free drinks and barista-style coffee approved by our coffee-loving CEO
  • Our office language is English and we enjoy working with colleagues from 35+ different countries
  • Our hybrid working model offers the best of both worlds: work remotely or in the office
  • Gather at least once a month during team week to connect personally
  • Situated in Berlin and Magdeburg, you’ll find our modern offices in the city center
  • 28 vacation days, flexible working hours, part-time options and family friendly solutions to ensure a healthy work life balance
  • Yearly L&D budget to excel your professional skills and free access to our office library to update your knowledge
  • Events and activities to get together and share fun with your team or the whole company
  • Urban Sports Club subsidy to support your personal fitness
  • Relocation support (incl. visa sponsorship) and free German courses to help you settle in
  • Your choice of laptop (MacOS or Windows) and additional work equipment
  • Discounts for regional or interregional public transport

At Elinvar, we don’t let each other down; we only succeed as a team. You will join an outstanding, highly motivated and international team that values a positive and open working environment – and an employer that welcomes diversity and actively promotes equal opportunities on every level. Simply – a group of people who genuinely appreciate and support each other. Join us now!

Interested? Apply online via our portal to join the Elinvar team. We’re looking forward to being in touch. 

More information about our team and your benefits you can find here.